FAQs

Aituos Controls supplies industrial automation and control parts for maintenance, MRO, retrofit, and legacy-system support. Our catalog covers PLC, DCS, SIS, HMI, I/O, drives, sensors, machinery protection, communication, power, and related components.

Use our Request a Quote page or contact our sales team. Send the manufacturer, exact Part Number, quantity, and delivery country. We will confirm current availability, reference pricing, condition, lead time, and shipping options.

Please provide the manufacturer, exact Part Number, quantity, destination country, and any required delivery date. Label photos help when a suffix, revision, or product identity is uncertain.

No. Product-page prices are reference prices for product identification and budgeting. Final pricing is confirmed by quotation. It may change with stock, condition, quantity, destination, and delivery requirements.

Our standard listed condition is New unless the product page states otherwise. New – Open Box, Refurbished, or Used items are identified when applicable. The quotation confirms the supplied condition.

Availability can change because many industrial parts have limited or legacy stock. We confirm stock status and dispatch timing during quotation. Lead time is stated before you place the order.

Yes. Aituos Controls supports international industrial orders. Express courier or freight options are selected according to shipment size and destination. See our Shipping Policy for more information.

After dispatch, we provide the carrier and tracking details when tracking is available. Contact us if tracking has not updated or the shipment appears delayed.

Eligible orders may be submitted for a return request within 30 days. Return authorization and product condition requirements apply. Contact us before sending any item back. See the Refund & Returns Policy for full terms.

Contact us promptly with the order reference, Part Number, label photos, and packaging photos. Do not install a visibly damaged or incorrect item before receiving instructions.

Our standard warranty is 12 months unless the quotation or product listing states otherwise. Warranty coverage follows the supplied condition and the commercial terms confirmed for the order.

Contact our sales team with the order reference, Part Number, fault description, and supporting photos. We will review the information and provide the next warranty-handling steps.

Yes. Hard-to-find, discontinued, and legacy automation components are a core part of our sourcing work. Send the complete manufacturer reference and any available label photos.

We review the manufacturer, Part Number, model, series, and available technical references before quoting. If identification is uncertain, we request more information instead of inferring compatibility.

We can review manufacturer cross-references and available technical documentation. We do not infer compatibility when supporting evidence is incomplete. Final engineering approval remains with the customer or system owner.

Where suitable documentation is available, product pages may include manuals, datasheets, specifications, lifecycle references, and related information. Manufacturer documentation is prioritized. See our Editorial Standards for the source policy.

No. Aituos Controls is an independent supplier of industrial automation components. We do not claim manufacturer authorization unless it is explicitly stated. Brand names are used for product identification and compatibility reference.

Aituos Controls is operated by Xiamen Aituosi Network Technology Co., Ltd. Our office is in Xiamen, Fujian, China. We support RFQs and shipments for industrial buyers in international markets.