Refund and Returns Policy

Last updated: August 30, 2026

This policy applies to products supplied by Aituos Controls unless different terms are stated on the quotation, proforma invoice, order confirmation, or product listing.

30-Day Return Period

Return requests should be submitted within 30 days after delivery. Contact us before sending any item back. Unauthorized returns may be delayed or refused.

Return Eligibility

To be eligible for return, the product should generally be in the same condition in which it was supplied, with original packaging, labels, accessories, and documentation where applicable.

For products sold as New, returned items should not show signs of installation, wiring, programming, modification, or use unless the return relates to a verified product issue.

Items That May Not Be Eligible for Standard Return

• Products returned more than 30 days after delivery.
• Items damaged by incorrect installation, wiring, storage, handling, or operation.
• Products that have been opened, modified, programmed, repaired, dismantled, or altered in a way that affects resale or testing.
• Special-order, configured, customized, or non-cancellable procurement items where this was stated before purchase.
• Items with missing labels, serial-number markings, packaging, accessories, or supplied documentation.

Incorrect, Damaged, or Defective Products

If an item arrives damaged, materially different from the confirmed Part Number, or appears defective, contact us as soon as possible. Please provide the order reference, product label, serial number where applicable, packaging photos, and a description of the issue.

After review, we may provide return instructions, replacement options, repair or testing arrangements, refund, or another appropriate resolution depending on the circumstances.

12-Month Standard Warranty

Unless otherwise stated, Aituos Controls provides a 12-month standard warranty on supplied products. Warranty coverage applies to defects arising under normal intended use and does not cover damage caused by misuse, incorrect installation, electrical faults, unsuitable environmental conditions, unauthorized repair, or modification.

Warranty handling may require product inspection or testing before a replacement, repair, credit, or refund is approved.

Return Authorization

Before returning a product, contact sales@aituoscontrols.com with the Part Number, quantity, order reference, and reason for return. We will provide return instructions and the correct return destination.

Do not return products directly to the original manufacturer unless we specifically instruct you to do so.

Return Shipping

If a return is caused by our confirmed shipping error or a verified product issue, return-shipping arrangements will be agreed with you. For discretionary returns, return freight, insurance, duties, taxes, and related charges are normally the buyer’s responsibility unless otherwise agreed.

We recommend using a trackable and appropriately insured shipping service for returned industrial components.

Refunds

Approved refunds are processed after the returned product is received and inspected. Refunds are normally issued to the original payment method or by another mutually agreed method. Bank, card, and international payment processing times are outside our direct control.

Original shipping, customs duties, taxes, bank charges, and other transaction costs may be non-refundable unless the return resulted from our confirmed error or otherwise required by applicable law.

Need Help?

Email sales@aituoscontrols.com or call +86 180 4631 7198 before returning any product.