Privacy Policy

1. Who Is Responsible for Your Information

Aituos Controls is operated by Xiamen Aituosi Network Technology Co., Ltd., No.18 Guanri Road, Siming District, Xiamen, Fujian, China. For purposes of applicable data-protection law, the company is responsible for the personal information described in this policy unless another party is identified as responsible for a specific service.

2. Information We Collect

The information we collect depends on how you use the website and interact with us. It may include:

• Name, business email address, telephone number, company name and job-related contact details.
• Billing, shipping and destination information required for quotations or orders.
• Requested manufacturer names, Part Numbers, quantities, technical requirements and inquiry messages.
• Order, payment-reference, return, warranty and customer-service records.
• Account information where account features are used.
• IP address, browser type, device information, security logs and website interaction data.

3. How and Why We Use Information

We use personal and business information where reasonably necessary to operate Aituos Controls and serve customers. This includes responding to RFQs, preparing quotations and invoices, processing orders, arranging shipment, handling returns and warranties, protecting the website, maintaining records and improving our catalog and services.

4. Cookies and Similar Technologies

aituoscontrols.com may use cookies and related technologies for essential site functions, account sessions, forms, preferences, security, analytics and performance. Some cookies are necessary for the website to operate. Where applicable law requires consent for non-essential cookies, we will use consent mechanisms appropriate to the relevant service and jurisdiction.

You can also control cookies through your browser settings. Disabling necessary cookies may affect website functionality.

5. RFQs, Orders and Business Correspondence

When you request a quotation or contact us, the information you submit is used to answer your request and may become part of our business correspondence. Part Numbers, quantities, technical details, pricing discussions, delivery destinations and related records may be retained where needed for follow-up, order processing, warranty support, accounting or legal compliance.

6. Service Providers and Business Partners

We may share information with service providers where reasonably necessary to operate the website or complete a transaction. These may include website hosting, email, security, analytics, payment processing, banking, freight, customs, logistics, professional advisers and other operational providers.

We do not provide service providers with information simply for unrelated use. Their handling of information may also be governed by their own legal obligations and privacy terms.

7. International Data Transfers

Aituos Controls serves customers internationally. Information may therefore be processed in or transferred to countries other than the country in which it was collected, for example when communicating with customers, arranging payment, obtaining freight quotations, fulfilling orders or using global infrastructure providers.

Where applicable law requires specific safeguards for an international transfer, we will use appropriate contractual, technical or organizational measures as reasonably required.

8. Data Retention

We retain information for as long as reasonably necessary for the purposes for which it was collected and for legitimate business or legal requirements. Retention periods may vary for inquiries, customer records, transactions, accounting documents, warranty matters, security logs and legal correspondence.

Information may be retained longer where required to establish, exercise or defend legal claims or to comply with tax, accounting, customs, export-control or other legal obligations.

9. Data Security

We use reasonable technical and organizational measures designed to protect information from unauthorized access, alteration, loss or disclosure. However, no internet transmission, email system or electronic storage method can be guaranteed to be completely secure.

10. Your Privacy Rights

Depending on the law that applies to you, you may have rights to request access to personal information, correction of inaccurate information, deletion, restriction of processing, objection to certain processing, data portability, or withdrawal of consent where processing relies on consent.

Some requests may be limited where we must retain information for legal, contractual, accounting, fraud-prevention or security purposes. We may also need to verify your identity before completing a request.

11. Marketing Communications

If we send marketing communications, you may ask us to stop sending them at any time. Transactional communications relating to an inquiry, quotation, order, shipment, return or warranty are not marketing messages and may still be sent where necessary to provide the requested service.

12. Third-Party Links

Our website may link to manufacturer websites, technical documents, logistics services or other third-party resources. Aituos Controls does not control the privacy practices of those external websites. Please review the privacy information provided by the relevant third party.

13. Changes to This Policy

We may update this Privacy Policy when our services, technology, business practices or legal requirements change. The current version will be published on this page and identified by its last-updated date.